Frequently Asked Questions

Bitrise Solutions offers a comprehensive range of software development services including custom web applications, mobile apps (iOS and Android), enterprise software solutions, e-commerce platforms, API development and integration, and cloud-based solutions. We specialize in creating tailored software that addresses specific business challenges.

Yes, we offer complete website design and development services. Our team creates responsive, user-friendly websites that are optimized for performance and search engines. We work with various platforms including WordPress, custom PHP frameworks, and modern JavaScript frameworks based on your specific needs.

Our tech stack includes PHP (Laravel, CodeIgniter), Python (Django, Flask), JavaScript (React, Vue, Node.js), Java, Swift for iOS, and Kotlin for Android. For databases, we work with MySQL, PostgreSQL, MongoDB, and others. We choose technologies based on project requirements to ensure optimal performance and scalability.

Security is a priority in all our developments. We follow industry best practices including regular security audits, code reviews, vulnerability assessments, and penetration testing. We implement proper authentication, authorization, data encryption, and follow OWASP guidelines to protect against common web vulnerabilities.

We offer flexible pricing models based on project requirements:

• Fixed Price: For projects with well-defined requirements
• Time and Material: For projects where requirements may evolve
• Dedicated Team: For long-term projects requiring dedicated resources

We provide detailed quotes after understanding your project needs.

Yes, we offer various maintenance and support packages to ensure your software continues to perform optimally. Our packages include regular updates, bug fixes, security patches, performance monitoring, and technical support. We can tailor a maintenance plan based on your specific needs and budget.

We provide comprehensive post-launch support including:

• Bug fixes and troubleshooting
• Performance optimization
• Security updates
• Feature enhancements
• Server maintenance and monitoring
• 24/7 emergency support (depending on package)

Our support team is responsive and committed to resolving issues promptly.

You can request support through multiple channels:

• Email: support@bitrisesolutions.co.ke
• Phone: +254748700546 or +254112054071
• Support ticket system in your client portal
• Direct WhatsApp message to our support team

We aim to respond to all support requests within 1 business day, with priority given to critical issues.

Project timelines vary based on complexity, features, and requirements. A simple website might take 2-4 weeks, while a complex custom application could take 3-6 months or more. After discussing your project requirements, we provide a detailed timeline with milestones. We believe in delivering quality work rather than rushing through projects.

Absolutely! We enjoy working with businesses of all sizes, from startups to established enterprises. For startups and small businesses, we offer scalable solutions that grow with your business, along with flexible payment options. We understand the unique challenges faced by growing businesses and tailor our services accordingly.